Terms and Conditions

1. Who we are

This website, carltonscott.com, is operated by Carlton Scott Business Lounge Ltd, a company registered in Scotland with company number SC895141. Our registered office and trading address is Unit 9 Tweed Horizons, Newtown St Boswells, Melrose, TD6 0SG. We trade under the names Carlton Scott and TradeCS. In these terms, "we" and "us" means Carlton Scott Business Lounge Ltd. You can contact us at [email protected] or on +44 (0)1835 340264.

2. These terms

These terms cover your use of this website and, together with anything agreed in writing when you buy a service, the services we provide. By using the site or buying a service you accept these terms. If anything here is unclear, ask us before you buy. We may update these terms from time to time; the version on this page at the time of your purchase is the one that applies to it.

3. Our services

Through this site we offer business services including the Profit Clarity Framework™ (our 30-day diagnose-and-fix process), business coaching, consultancy, growth, launch, investment and exit strategy support, membership plans, a business directory, consultant accreditation, job listings, business-for-sale listings and events. The detail of what each service includes is set out on its page. Our services are designed for business customers; where you buy as a consumer, nothing in these terms affects your statutory rights.

4. Prices and payment

The price for each service is the price shown on the relevant page at the time you buy, plus VAT where stated. Payment terms are stated at the point of purchase. Where card payments are offered they are processed by Stripe, our payment provider; we do not see or store your card details. Where a service is invoiced, invoices are payable by the date stated on them.

5. The Profit Clarity Framework™

The framework is a 30-day process in which we analyse your business’s real numbers, identify where profit is being lost, and give you a prioritised plan with support to implement it. To deliver it we need your cooperation: attending the onboarding call, providing accurate financial documents (normally six months of business bank statements), and implementing the recommendations. Timescales run from the point we have everything we need from you.

6. The 90-day statement

Where we say that most clients who commit to the framework and follow our recommendations see a full return on the fee within 90 days, that reflects typical outcomes for clients who implement the recommendations. It depends on your cooperation and implementation and on factors within your business, and it is a statement of typical results, not a guarantee, warranty or promise of a particular outcome for your business, and it does not create any right to a refund.

7. Consultant accreditation

Accreditation as a Carlton Scott consultant is subject to our vetting process and the payment of the one-off accreditation fee. Paying the fee does not guarantee acceptance; if we do not accept an application, we will refund the fee. Accredited consultants are self-employed and are not our employees, agents or partners. Accreditation is subject to our conduct standards and procedures and may be withdrawn where those standards are not met. The terms of each client engagement introduced by a consultant are agreed with us directly.

8. Memberships

Membership plans provide the benefits described on the membership page for as long as the membership runs. Billing frequency, renewal and how to cancel are stated at sign-up. We may change membership benefits from time to time; if we materially reduce them mid-term, you may cancel and receive a pro-rata refund of any period already paid for but not used.

9. The directory, listings and content you post

Where you post content on this site (a directory listing, a job advert, a business-for-sale listing or similar), you are responsible for it: it must be accurate, lawful, yours to post, and not misleading. We may edit, decline or remove listings at our discretion, including where we consider them inaccurate, unlawful or harmful to the community. A listing on our directory is not an endorsement: any dealings you have with a listed business are between you and them, and we are not a party to those dealings.

10. Intellectual property

The Profit Clarity Framework™, the Carlton Scott and TradeCS names, and the content of this site and our materials belong to us or our licensors. You may use our materials for your own business purposes as part of a service you have bought; you may not resell, republish or share them more widely without our written agreement.

11. Using this website

You may not misuse the site: no unlawful use, no attempting to gain unauthorised access, no scraping at scale, no introducing malicious code, and no using the site to spam or harass others. We may suspend access to protect the site or its users.

12. What we are not

We provide business advice based on experience. We are not accountants, solicitors, tax advisers or regulated financial advisers, and nothing on this site or in our services is accountancy, legal, tax or regulated financial advice. Where a recommendation touches those areas, you should take advice from the relevant professional before acting. Results from any business advice depend on your circumstances and implementation.

13. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that: we are not liable for indirect or consequential losses, loss of profit, loss of business or loss of data; and our total liability to you in connection with a service is limited to the fees you paid us for that service in the 12 months before the claim arose. We are not liable for the acts of businesses you deal with through the directory or listings.

14. Cancelling

If you buy as a consumer at a distance, you have a 14-day right to cancel from the date of purchase, except that where you agree to delivery of a service starting within that period, a deduction applies for the work already done. For business purchases, cancellation terms are as agreed at the point of sale. To cancel or discuss a service, contact [email protected].

15. Your data

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

16. General

If any part of these terms is found unenforceable, the rest still applies. A delay in enforcing these terms is not a waiver of them. These terms are between you and us; no one else has rights under them. We may transfer our rights under these terms to another business that takes over ours; you need our written agreement to transfer yours.

17. Governing law

These terms, and any dispute arising from them or from your use of this site, are governed by Scots law, and the Scottish courts have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your own courts.

Last updated: 19 August 2026.