4.8 out of 5 based on 183 reviews
A simple plan to increase profit
Turned a busy business into a profitable one. Should have done this years ago.
Being able to pay myself a wage has been amazing, I know it sounds simple, but we need the help.
You're working hard, the chairs are full... but the numbers don't feel right.
It usually looks like this:
You’re not failing. You’re running a salon without a clear profit system.
Working towards the end goal, higher profits.
By the end of the 30 days, you’ll have:
This isn’t a course. It’s a proven system, implemented with you and built around your business numbers.
We only take on 10 clients per month to ensure hands-on implementation, not just advice.
Sound like you? Let’s get you Profit Clarity in the next 30 days.
This is a 30-day implementation plan designed to increase profit fast and build control in the business. You’re not paying for BS advice and gurus. You’re paying for profit clarity + implementation + a plan that’s proven.
Our proven Profit Clarity Framework to increase profit works in 3 simple steps. Diagnose > Fix > Grow
See increased profits in just 90 days
“From the first call, Steve at Carlton Scott understood our goals and delivered clear, practical support that made a real difference to our business."
From stuck to profitability. In 30 days
Most small business owners aren't failing, they're stuck. Stuck in the day-to-day, stuck in the same margins, stuck wondering why a busy business isn't paying them what it should.
Walk-ins fill a chair on a quiet Tuesday; bookings fill it on a Saturday and let you charge for it. Walk-in only, six days a week, is the usual Jedburgh High Street model, and in a town with a summer visitor season around the Abbey it works until the queue walks out the door. Run both: bookings for the busy hours with a deposit, walk-ins in the gaps, and count which brings the higher ticket.
Because a full column and a profitable week are different things. A £45 cut and finish only pays you when the price covers the stylist's hour, the product on the trolley, the card fee and the rent on the chair. Most busy-but-broke salons we see have prices set two years ago, a rota built for Saturday, and no-shows nobody charges for. Fix those and the same clients start paying you.
It might, if you control their hours, their prices and their clients. HMRC published guidance on 9 May 2025 on checking employment status in hair and beauty, and the test is who runs the business in that chair: a genuine renter sets their own hours and prices, keeps their own takings and pays you rent; someone who follows your rota is an employee whatever the contract says. Get it wrong and the tax bill is yours.
Around 8.2% net for the average UK salon, on Whito's July 2026 salon data report, which also puts a healthy client retention rate at 60% to 70% and finds most UK salons below it. The number that matters is your own: what each service earns after the stylist's time, product and card fees. Salons that know that figure by service price with confidence; salons that don't tend to underprice the colour work that pays the bills.
A flat £10 to £20, or 25% to 50% of the service, on Slotivo's salon policy template, with 50% the norm for anything over £80. The figure matters less than the habit: take it at booking, every time, through the booking system so nobody has to ask for it in person. A deposit that is never waived turns a no-show from a lost hour into a paid one.
For new clients you would never otherwise see, possibly; for anyone else, no. Treatwell takes 35% of a new client's first booking and nothing on repeats, on Whito's August 2026 analysis, with marketplace commission generally 20% to 35%, so a £60 colour booked through it earns you £39 the first time. The client is theirs until you make them yours: rebook in the chair, take their number, and treat the marketplace as the introduction rather than the relationship.
Yes, and some salons do, using Fresha as the diary and Treatwell as the shop window for new clients. The cost is double-entry: two calendars to keep straight, two sets of fees, and a no-show policy that has to work in both. Before you add a second platform, check what each booking costs you through it, because Treatwell's 35% on a new client's first visit and a subscription on top can swallow the margin on a haircut.
Between £500 and £3,500 a month plus VAT for one-to-one coaching, depending on the coach's experience, according to Alan Wick's May 2026 guide to UK coaching fees, and the bill runs for as long as the coaching does. The Profit Clarity Framework doesn't work that way: a fixed £1,495 + VAT for 30 days of work on your Jedburgh salon's real numbers, and nothing after that.
£1,495 + VAT, fixed, whatever the size of the salon. That covers the full 30-day diagnose-and-fix process on your Jedburgh salon: pricing by service, the rota, no-shows and deposits, retail margin, booking fees and cash flow, with the changes implemented rather than left in a report, and leaves you with a more profitable salon. Most clients who commit to the framework and follow our recommendations see a full return on the fee within 90 days.
Yes, and a one-chair salon is often the quickest to diagnose. You stay with your clients; we work around the appointment book. The onboarding call takes about an hour, gathering your paperwork takes another, and after that most of the effort is ours. We need six months of business bank statements, your price list and your booking records, and the diagnosis starts almost immediately.
Steve at Carlton Scott doesn’t tell you what you want to hear. He tells you what you need to hear.
WOW!! after this almost audit on my business, they found so many little things which didn’t sound a lot alone. Add them all up, we are now saving ££££ making us more bottom line profit.